Legal & Compliance

Refund and Cancellation Policy

Last Updated: [Insert Date]

Effective Date: [Insert Date]

This Refund and Cancellation Policy ("Policy") applies to all services purchased through the Bizrelievo platform (the "Platform"), operated by [Insert Legal Entity Name] ("Bizrelievo", "we", "us", "our"). This Policy should be read together with our Terms and Conditions.

By placing an order or purchasing a subscription on the Platform, you agree to the terms of this Policy.

1. General Principle

1.1Bizrelievo's services involve a combination of (a) our professional/service fee for facilitation, document preparation, AI-assisted processing, and professional review, and (b) statutory government fees, stamp duty, and third-party charges (such as Digital Signature Certificate costs) that are paid to or on behalf of government authorities or third parties.
1.2Government fees, stamp duty, statutory charges, and third-party costs, once paid or remitted, are strictly non-refundable, regardless of the outcome of your application, as these amounts are paid to or held by government authorities or independent third parties outside Bizrelievo's control.
1.3Refunds of Bizrelievo's own service fee are governed by the stage-based framework set out below, depending on how far the service has progressed at the time of your cancellation request.

2. Refund Framework for Registration Services

(Company Incorporation, LLP/Partnership Registration, NGO/Trust Registration, GST Registration, Trademark Filing, FSSAI License, MSME/Udyam, Shop & Establishment, IEC, ISO Certification, and similar one-time registration services)

Stage of Service	Refund of Bizrelievo Service Fee	Government/Statutory Fees
Before document verification begins (within 24 hours of order, no processing initiated)	100% refund, less payment gateway charges (typically 2-3%)	Full refund if not yet remitted
After document verification has started, but before filing with the government authority	50% refund of service fee	Full refund if not yet remitted
After the application/form has been filed with the relevant government authority	No refund of service fee	Non-refundable (fee already remitted)
After certificate, license, or registration has been issued	No refund	Non-refundable
Application rejected by government authority due to inaccurate/false information provided by you	No refund	Non-refundable
Application rejected or delayed due to a verified error on Bizrelievo's part	100% refund of service fee, or free re-filing at your option	Refunded if recoverable; otherwise credited towards re-filing

3. Refund Framework for Compliance Filing Services

(GST Return Filing, ITR Filing, ROC/MCA Annual Compliance, TDS Returns, and similar periodic/recurring filing services)

Stage of Service	Refund of Bizrelievo Service Fee
Before we begin preparing your return/filing (data not yet processed)	100% refund, less payment gateway charges
After we have begun preparing the return/filing, but before submission	50% refund
After the return/filing has been submitted to the relevant portal	No refund
Filing rejected/defective due to inaccurate or incomplete data/documents provided by you	No refund (re-filing may be offered at an additional fee)
Filing error attributable to Bizrelievo (verified)	100% refund of service fee for that filing, or free correction/refiling

4. Subscription Plans

(Bookkeeping, Compliance Management, BizAI Assistant access, and other recurring/subscription-based services)

4.1 Monthly Subscriptions

You may cancel at any time before the next renewal date. No refund is provided for the current, already-paid billing cycle; cancellation will take effect at the end of the current cycle, and no further charges will be made thereafter.

4.3 Auto-Renewal

Subscriptions renew automatically unless cancelled at least 48 hours prior to the renewal date. You will receive a renewal reminder notification before each renewal.

4.2 Annual Subscriptions

If cancelled within 7 days of initial purchase and before substantial use of the service, a pro-rata refund (less a processing fee of up to 10%) will be issued. After 7 days, or after substantial use of bookkeeping/compliance services within the annual term, refunds will be calculated on a pro-rata basis for the unused remaining period only, less a 10% processing fee and the value of any services/filings already completed during the active period.

4.4 No refund will be issued for a subscription period during which you did not use the Platform, if you failed to cancel before the renewal date.

5. Non-Refundable Items

The following are non-refundable under all circumstances, except where required by applicable law:

Government fees, stamp duty, and statutory charges already paid or remitted;

Digital Signature Certificate (DSC) costs once issued;

Third-party verification, notarisation, or courier charges already incurred;

Payment gateway transaction charges;

Services that have been fully delivered (e.g., a report generated, a certificate issued, a return filed);

Any service explicitly marked as "Non-Refundable" on the order page at the time of purchase.

6. Cancellation Process

6.1To request a cancellation or refund, please contact our support team at [Insert Support Email] or through the "Help & Support" section of the Platform, quoting your order/ticket number.
6.2Cancellation requests must be submitted in writing (email or in-app support ticket) and will be processed based on the stage of service completion as of the date and time the request is received by us.
6.3We may request supporting information to verify your cancellation/refund request, including the reason for cancellation.

7. Refund Timeline and Mode

7.1Approved refunds will be processed within 7-10 business days of approval.
7.2Refunds will be credited to the original mode of payment through our payment gateway partner. Bizrelievo is not responsible for delays caused by banks or card networks once initiated.
7.3You will receive a confirmation email/notification once your refund has been processed.

8. Service Failures and Errors Attributable to Bizrelievo

If a service is not delivered, is delivered with material defects, or is delayed solely due to an error attributable to Bizrelievo (and not due to incorrect/incomplete information provided by you, third-party portal downtime, or government processing delays), you are entitled to, at Bizrelievo's discretion:

A full refund of the service fee paid for that specific service; or
Free correction, re-filing, or re-delivery of the service at no additional cost.

9. Disputes and Chargebacks

9.1If you believe a charge was made in error or without authorisation, please contact us first at [Insert Support Email] before initiating a chargeback with your bank or card issuer, so that we may investigate and resolve the matter directly.
9.2Bizrelievo reserves the right to contest any chargeback that is inconsistent with the terms of this Policy, including providing evidence of service delivery to the payment gateway/bank.

10. Changes to This Policy

We may revise this Policy from time to time. The updated Policy will be posted on the Platform with a revised "Last Updated" date and will apply prospectively to orders placed after the date of such revision.

11. Contact Us

For refund or cancellation requests, please contact:

Entity[Insert Legal Entity Name]

Support Hours[Insert Support Hours, e.g., Monday-Saturday, 10:00 AM - 7:00 PM IST]

Email[Insert Support/Refunds Email]

Phone[Insert Contact Number]